Thanks for choosing Assurelink (“Assurelink”, “we”, “us”, “our”). By signing up or otherwise using the Assurelink service, websites, and software applications (together, the “Assurelink Service” or “Service”), or accessing any content or material that is made available by Assurelink through the Service (the “Content”) you are entering into a binding contract with the Assurelink entity indicated at the bottom of this document. The Assurelink Service also includes the Assurelink Support Community as further described in the Assurelink Support Community section.
The Assurelink Service includes social and interactive features. Use of the Assurelink Service relies on several technical requirements.
Your agreement with us includes these Terms and Conditions of Use (“Terms”) and our Privacy Policy. (The Terms, Privacy Policy, and any additional terms that you agree to, as discussed in the Entire Agreement section, are referred to together as the “Agreements”.) If you wish to review the terms of the Agreements, the effective version of the Agreements can be found on Assurelink’s website. You acknowledge that you have read and understood the Agreements, accept these Agreements, and agree to be bound by them. If you don’t agree with (or cannot comply with) the Agreements, then you may not use the Assurelink Service or consume any Content.
Please read the Agreements carefully. They cover important information about Assurelink Services provided to you and any charges, taxes, and fees we bill you. The Agreements include information about future changes to the Agreements, export controls, automatic renewals, limitations of liability, privacy information, a class action waiver, and resolution of disputes by arbitration instead of in court.
Any information that you provided during sign-up can be corrected during the sign-up process by returning to the previous screens and correcting erroneous information.
In order to use the Assurelink Service and access the feature, you are consent to the Agreements, (2) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws, and (3) be resident in a country where the service is available. You also promise that any registration information that you submit to Assurelink is true, accurate, and complete, and you agree to keep it that way at all times.
2 Changes to the Agreements
Occasionally we may, in our discretion, make changes to the Agreements. When we make material changes to the Agreements, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Service or by sending you an email. In some cases, we will notify you in advance, and your continued use of the Service after the changes have been made will constitute your acceptance of the changes. Please therefore make sure you read any such notice carefully. If you do not wish to continue using the Service under the new version of the Agreements, you may terminate the Agreements by contacting us through the Customer Service contact form.
3 Enjoying Assurelink
Here’s some information about all the ways you can enjoy Assurelink.
3.1 Our Services & Paid Subscriptions
Assurelink provides customer reminder services offering a selection of safety notification. Certain Assurelink services are provided to you free-of-charge. Other Assurelink services require payment before you can access them. The Assurelink services that may be accessed after payment are currently referred to as the “Subscription Package”. Assurelink service that does not require payment is currently referred to as the “Free Service”. You can learn more about our services by visiting our website.
The Unlimited Service may not be available to all users. We will explain which services are available to you when you are signing up for the services. If you cancel your subscription to the Unlimited Service, or if your subscription to the Unlimited Service is interrupted (for example, if you change your payment details), you may not be able to re-subscribe for the Unlimited Service. Note that the Unlimited Service may be discontinued in the future, in which case you will no longer be charged for the Service.
3.2 Codes and other pre-paid offers
If you have purchased or received a code, gift card, pre-paid offer or other offer provided or sold by or on behalf of Assurelink for access to a Paid Subscription (“Code”), separate terms and conditions presented to you along with the Code may also apply to your access to the Service and you agree to comply with any such terms and conditions.
3.3 Trials
From time to time, we or others on our behalf may offer trials of Paid Subscriptions for a specified period without payment or at a reduced rate (a “Trial”). Assurelink reserves the right, in its absolute discretion, to determine your eligibility for a Trial, and, subject to applicable laws, to withdraw or to modify a Trial at any time without prior notice and with no liability, to the greatest extent permitted under the law.
For some Trials, we’ll require you to provide your payment details to start the Trial. AT THE END OF SUCH TRIALS, WE MAY AUTOMATICALLY START TO CHARGE YOU FOR THE APPLICABLE PAID SUBSCRIPTION ON THE FIRST DAY FOLLOWING THE END OF THE TRIAL, ON A RECURRING MONTHLY BASIS. BY PROVIDING YOUR PAYMENT DETAILS IN CONJUNCTION WITH THE TRIAL, YOU AGREE TO THIS CHARGE USING SUCH PAYMENT DETAILS. IF YOU DO NOT WANT THIS CHARGE, YOU MUST CANCEL THE APPLICABLE PAID SUBSCRIPTION THROUGH YOUR ASSURELINK ACCOUNT’S SUBSCRIPTION PAGE OR TERMINATE YOUR ASSURELINK ACCOUNT BEFORE THE END OF THE TRIAL. IF YOU DO NOT WANT TO CONTINUE TO BE CHARGED ON A RECURRING MONTHLY BASIS, YOU MUST CANCEL THE APPLICABLE PAID SUBSCRIPTION THROUGH YOUR ASSURELINK ACCOUNT’S SUBSCRIPTION PAGE OR TERMINATE YOUR ASSURELINK ACCOUNT BEFORE THE END OF THE RECURRING MONTHLY PERIOD. PAID SUBSCRIPTIONS CANNOT BE TERMINATED BEFORE THE END OF THE PERIOD FOR WHICH YOU HAVE ALREADY PAID, AND EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, ASSURELINK WILL NOT REFUND ANY FEES THAT YOU HAVE ALREADY PAID. THE LIMITATION SECTION SETS FORTH ADDITIONAL TERMS REGARDING CANCELLATION OF YOUR PAID SUBSCRIPTION.
4 Rights we grant you
The Assurelink Service is the property of Assurelink. We grant you a limited, non-exclusive, revocable licence to make use of the Assurelink Service, and a limited, non-exclusive, revocable licence to make personal, non-commercial use of the Content (the “Licence”). This Licence shall remain in effect until and unless terminated by you or Assurelink. You promise and agree that you are using the service for your own personal, non-commercial use and that you will not redistribute or transfer the Assurelink Service.
The Assurelink software applications are licensed, not sold, to you, and Assurelink retain ownership of all copies of the Assurelink software applications and Content even after installation on your personal computers, mobile handsets, tablets, and/or other relevant devices (“Devices”).
All Assurelink trademarks, service marks, trade names, logos, domain names, and any other features of the Assurelink brand (“Assurelink Brand Features”) are the sole property of Assurelink. The Agreements do not grant you any rights to use any Assurelink Brand Features whether for commercial or non-commercial use.
You agree to abide by our User guidelines and not to use the Assurelink Service or any part thereof in any manner not expressly permitted by the Agreements. Except for the rights expressly granted to you in these Agreements, Assurelink grants no right, title, or interest to you in the Assurelink Service or Content.
Third party software (for example, open source software libraries) included in the Assurelink Service are licensed to you either under the Agreements or under the relevant third party software library’s licence terms as published in the help or settings section of our desktop and mobile client and/or on our website.
5 Third Party Applications
The Assurelink Service is integrated with third party applications, websites, and services (“Third Party Applications”) to make available content, products, and/or services to you. These Third Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third Party Applications will be governed by and subject to such terms and conditions and privacy policies. You understand and agree that Assurelink does not endorse and is not responsible or liable for the behavior, features, or content of any Third Party Application or for any transaction you may enter into with the provider of any such Third Party Applications.
6 User guidelines
Assurelink respects intellectual property rights and expects you to do the same. We’ve established a few ground rules for you to follow when using the Service, to make sure Assurelink stays enjoyable for everyone. Please follow these rules and
7 Service limitations and modifications
Assurelink will make reasonable efforts to keep the Assurelink Service operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. To the extent permissible under applicable law, Assurelink reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Assurelink Service, with or without notice, all without liability to you, except where prohibited by law, for any interruption, modification, or discontinuation of the Assurelink Service or any function or feature thereof. Notwithstanding the foregoing, if you have prepaid fees for Paid Subscriptions that Assurelink permanently discontinues prior to the end of the Pre-Paid Period (defined in the Payments, cancellations, and cooling off section), Assurelink will refund you the prepaid fees for the Pre-Paid Period after such discontinuation. You understand, agree, and accept that Assurelink has no obligation to maintain, support, upgrade, or update the Service, or to provide all or any specific content through the Service. This section will be enforced to the extent permissible by applicable law. Assurelink and/or the owners of any Content may, from time to time, remove any such Content without notice to the extent permitted by applicable law.
8 Customer support
For customer support with account-related and payment-related questions (“Customer Support Queries”), please contact to our customer service department using the feedback form on the application. We will use reasonable endeavours to respond to all Customer Support Queries within a reasonable time frame but we make no guarantees or warranties of any kind that any Customer Support Queries will be responded to within any particular time frame and/or that we will be able to satisfactorily answer any such queries.
9 Payments and Cancellations
Paid Subscriptions can be purchased either by (1) paying a monthly subscription fee; or (2) annual subscription fee giving you access to the Assurelink Service for a specific time period
Your payment to Assurelink (or to a third party through whom you purchased the Paid Subscription, such as a payment gateway) will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription through your subscription page before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Free Service. We will not refund any subscription fees already paid to us.
Assurelink may change the price for the Paid Subscriptions from time to time, and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. As permitted by local law, you accept the new price by continuing to use the Assurelink Service after the price change takes effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from the Assurelink Service prior to the price change going into effect. Please therefore make sure you read any such notification of price changes carefully.
10 Term and termination
The Agreements will continue to apply to you until terminated by either you or Assurelink. Assurelink may terminate the Agreements or suspend your access to the Assurelink Service at any time, including in the event of your actual or suspected unauthorised use of the Assurelink Service and/or Content, or non-compliance with the Agreements. If you or Assurelink terminate the Agreements, or if Assurelink suspends your access to the Assurelink Service, you agree that Assurelink shall have no liability or responsibility to you and Assurelink will not refund any amounts that you have already paid, to the fullest extent permitted under applicable law. To learn how to terminate your Assurelink account, please contact us through the Customer Service contact form which is available on our About Us page. This section will be enforced to the extent permissible by applicable law. You may terminate the Agreements at any time.
Any section of the Agreements that, either explicitly or by their nature, must remain in effect even after termination of the Agreements, shall survive termination.
11 Warranty and disclaimer
WE ENDEAVOUR TO PROVIDE THE BEST SERVICE WE CAN, BUT YOU UNDERSTAND AND AGREE THAT THE ASSURELINK SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. YOU USE THE ASSURELINK SERVICE AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ASSURELINK AND ALL OWNERS OF THE CONTENT MAKE NO REPRESENTATIONS AND DISCLAIM ANY WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NEITHER ASSURELINK NOR ANY OWNER OF CONTENT WARRANTS THAT THE ASSURELINK SERVICE IS FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. IN ADDITION, ASSURELINK MAKES NO REPRESENTATION NOR DOES IT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY APPLICATIONS (OR THE CONTENT THEREOF), USER CONTENT, OR ANY OTHER PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY ON OR THROUGH THE ASSURELINK SERVICE OR ANY HYPERLINKED WEBSITE, OR FEATURED IN ANY BANNER OR OTHER ADVERTISING. YOU UNDERSTAND AND AGREE THAT ASSURELINK IS NOT RESPONSIBLE OR LIABLE FOR ANY TRANSACTION BETWEEN YOU AND THIRD PARTY PROVIDERS OF THIRD PARTY APPLICATIONS OR PRODUCTS OR SERVICES ADVERTISED ON OR THROUGH THE ASSURELINK SERVICE. AS WITH ANY PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. NO ADVICE OR INFORMATION WHETHER ORAL OR IN WRITING OBTAINED BY YOU FROM ASSURELINK SHALL CREATE ANY WARRANTY ON BEHALF OF ASSURELINK IN THIS REGARD. SOME ASPECTS OF THIS SECTION MAY NOT APPLY IN SOME JURISDICTIONS IF PROHIBITED BY APPLICABLE LAW.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
12 Limitation
YOU AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH THE ASSURELINK SERVICE IS TO UNINSTALL ANY ASSURELINK SOFTWARE AND TO STOP USING THE ASSURELINK SERVICE. WHILE ASSURELINK ACCEPTS NO RESPONSIBILITY FOR THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF, AND WHILE YOUR RELATIONSHIP WITH SUCH THIRD PARTY APPLICATIONS MAY BE GOVERNED BY SEPARATE AGREEMENTS WITH SUCH THIRD PARTIES, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE AND EXCLUSIVE REMEDY, AS WITH RESPECT TO ASSURELINK, FOR ANY PROBLEMS OR DISSATISFACTION WITH THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF, IS TO UNINSTALL AND/OR STOP USING ANY SUCH THIRD PARTY APPLICATIONS.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ASSURELINK, ITS OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS, OR LICENSORS BE LIABLE FOR (1) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES; (2) ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS (WHETHER DIRECT OR INDIRECT), IN ALL CASES ARISING OUT OF THE USE OR INABILITY TO USE THE ASSURELINK SERVICE, THIRD PARTY APPLICATIONS, OR THIRD PARTY APPLICATION CONTENT, REGARDLESS OF LEGAL THEORY, WITHOUT REGARD TO WHETHER ASSURELINK HAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; OR (3) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE ASSURELINK SERVICE, THIRD PARTY APPLICATIONS, OR THIRD PARTY APPLICATION CONTENT MORE THAN THE AMOUNTS PAID BY YOU TO ASSURELINK DURING THE PRIOR TWELVE MONTHS IN QUESTION, TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW.
Nothing in the Agreements removes or limits Assurelink’s liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence, and, if required by applicable law, gross negligence. Some aspects of this section may not apply in some jurisdictions if prohibited by applicable law.
13 Entire agreement
Other than as stated in this section or as explicitly agreed upon in writing between you and Assurelink, the Agreements constitute all the terms and conditions agreed upon between you and Assurelink and supersede any prior agreements in relation to the subject matter of these Agreements, whether written or oral.
Please note, however, that other aspects of your use of the Assurelink Service may be governed by additional agreements. That could include, for example, access to the Assurelink Service as a result of a gift card or free or discounted Trials. When you are presented with an offer for such aspects of your use, you will be presented with any related additional agreement, and you may have an opportunity to agree to additional terms. Some of those additional terms are listed on Assurelink’s website. To the extent that there is any irreconcilable conflict between any additional terms and these Terms, the additional terms shall prevail.
14 Severability and waiver
Unless as otherwise stated in the Agreements, should any provision of the Agreements be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Agreements, and the application of that provision shall be enforced to the extent permitted by law.
Any failure by Assurelink or any third party beneficiary to enforce the Agreements or any provision thereof shall not waive Assurelink’s or the applicable third party beneficiary’s right to do so.
15 Assignment
Assurelink may assign the Agreements or any part of them, and Assurelink may delegate any of its obligations under the Agreements. You may not assign the Agreements or any part of them, nor transfer or sub-license your rights under the Agreements, to any third party.
16 Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify and hold Assurelink harmless from and against all damages, losses, and expenses of any kind (including reasonable attorney fees and costs) arising out of: (1) your breach of this Agreement; (2) any User Content; (3) any activity in which you engage on or through the Assurelink Service; and (4) your violation of any law or the rights of a third party.
17 Choice of law, mandatory arbitration and venue
18.1 Governing Law / Jurisdiction
Unless otherwise required by a mandatory law of other jurisdiction, the Agreements (and any non-contractual disputes/claims arising out of or in connection with them) are subject to the laws of Hong Kong Special Administration Region.
18.2 CLASS ACTION WAIVER
WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND ASSURELINK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Assurelink agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.
18.3 ARBITRATION
If you are located in, are based in, have offices in, or do business in a jurisdiction in which this Section 18.3 is enforceable, the following mandatory arbitration provisions apply to you:
18.3.1 Dispute resolution and arbitration
You and Assurelink agree that any dispute, claim, or controversy between you and Assurelink arising in connection with or relating in any way to these Agreements or to your relationship with Assurelink as a user of the Service (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of the Agreements) will be determined by mandatory binding individual arbitration. Arbitration is more informal than a lawsuit in court. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. There may be more limited discovery than in court. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney fees), except that the arbitrator may not award declaratory or injunctive relief benefiting anyone but the parties to the arbitration. This arbitration provision will survive termination of the Agreements.
18.3.2 Exceptions
Notwithstanding clause (18.3.1) above, you and Assurelink both agree that nothing herein will be deemed to waive, preclude, or otherwise limit either of our rights, at any time, to (1) bring an individual action in a Hong Kong small claims court, (2) pursue enforcement actions through applicable Hong Kong Special Administrative Region, or local agencies where such actions are available, (3) seek injunctive relief in a court of law, or (4) to file suit in a court of law to address intellectual property infringement claims.
18.3.3 Time for filing
Any arbitration must be commenced by filing a demand for arbitration within ONE (1) YEAR after the date the party asserting the claim first knows or reasonably should know of the act, omission, or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period. If applicable law prohibits a one-year limitation period for asserting claims, any claim must be asserted within the shortest time period permitted by applicable law.
19 Contact us
If you have any questions concerning the Assurelink Service or the Agreements, please contact Assurelink customer service by visiting the About Us section of our website.
Thank you for reading our Terms. We hope you enjoy Assurelink!
Contracting entity:
Assurelink Limited
Unit 1706, 17/F, Vanta Industrial Centre,
21-33 Tai Lin Pai Road, Kwai Chung,
Hong Kong
© Assurelink Limited.